What does your flat fee service include?

Proactive maintenance and monitoring for all covered equipment, operating systems and applications:

Patch management and service pack updates
Anti-Virus and Anti-Spam management
Manage backups and restores
Disk and memory optimization
Manage user accounts
Manage network and Internet connectivity
Manage firewalls, routers and switches

Remote Help Desk: Lab/ Bench Service and Onsite Services for all covered equipment, operating systems and applications:

Servers, PCs, Laptops, Firewalls, Routers and Switches
Microsoft Windows XP, Vista, 7 Desktops Operating Systems
Microsoft Office 2003, and 2007
Microsoft Windows Server 2003 and 2008
Microsoft SQL Server 2000, 2005, and 2008

Vendor Management Services:  We will manage all of your infrastructure vendors, allowing you and your staff to run your business, not your vendors. Any time there is a problem with a device or line of business application serviced by a vendor we manage for you, it takes one call to us, and we take it from there, and work the problem to resolution with the vendor. We will even schedule any onsite visits required by the vendor, and oversee the successful remediation of the issue at hand.

Broadband Vendors
Phone Service Vendors
Phone Equipment Vendors
Copier/ Fax/ Scanner/ Document Imaging Vendors
Line of Business Application Vendors

So no matter what happens in my environment, I'll never pay more than one flat fee per month?

Examples of items that are not covered under our Flat Fee service plans include the cost of replacement or new hardware, or shipping costs, the cost of software licensing or renewal or upgrade fees and the cost of any third party vendor or manufacturer support or incident fees. Whenever the potential arises for additional fess outside of our Flat Fee, you will always be notified in advance for approval.

How can I get more information and get started with your services?

Just give us a call at 876-961-3633 ext 223 in Jamaica or 954-903-7536 ext 223 in the United States, and we'll be happy to schedule an appointment with you to discuss your particular business needs. In order to make certain that we can help your business, our process begins with a Needs Analysis, followed by a Cost-Savings Analysis. We'll examine the results of these in order to determine our best recommendations to me your needs.