What does your flat fee service include?

Proactive maintenance and monitoring for all covered equipment, operating systems and applications:

• Patch management and service pack updates
• Anti-Virus and Anti-Spam management
• Manage backups and restores
• Disk and memory optimization
• Manage user accounts
• Manage network and Internet connectivity
• Manage firewalls, routers and switches

Remote Help Desk: Lab/ Bench Service and Onsite Services for all covered equipment, operating systems and applications:

• Servers, PCs, Laptops, Firewalls, Routers and Switches
• Microsoft Windows XP, Vista, 7 Desktops Operating Systems
• Microsoft Office 2003, 2007 and 2010
• Microsoft Windows Server 2003 and 2008
• Microsoft SQL Server 2000, 2005, and 2008

Vendor Management Services:  We will manage all of your infrastructure vendors, allowing you and your staff to run your business, not your vendors. Any time there is a problem with a device or line of business application serviced by a vendor we manage for you, it takes one call to us, and we take it from there, and work the problem to resolution with the vendor. We will even schedule any onsite visits required by the vendor, and oversee the successful remediation of the issue at hand.

• Broadband Vendors
• Phone Service Vendors
• Phone Equipment Vendors
• Copier/ Fax/ Scanner/ Document Imaging Vendors
• Line of Business Application Vendors

So no matter what happens in my environment, I'll never pay more than one flat fee per month?

Examples of items that are not covered under our Flat Fee service plans include the cost of replacement or new hardware, or shipping costs, the cost of software licensing or renewal or upgrade fees and the cost of any third party vendor or manufacturer support or incident fees. Whenever the potential arises for additional fees outside of our Flat Fee, you will always be notified in advance for approval.

How can I get more information and get started with your services?