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  • 876-961-3633 . 876-961-3634 . 954-324-9766
  • info@optimalonline.com
  • 6 North Race Course Road, Mandeville, Jamaica

Service Agreements

We offer 3 different types of service plans for our clients.  Client who aren’t on a service plan are billed hourly for on-site and remote support.

Block of Hours

Prepay for support time in blocks of 10 hours and receive a 15% discount off the regular hourly rates.  Hours expire 1 year after purchase.

  • Discounted hourly rate
  • Priority over non-contract requests

Remote Only

Pay a monthly fee per company for unlimited remote support.  You are billed at regular hourly rates for issues that require a technician to come on-site.

  • Flat fee based on user count
  • Monitoring included

Flat Fee All Inclusive

Pay a flat monthly fee for monitoring, routine maintenance, on-site and remote support.  Implementation of new projects is not included.

  • Monitoring included
  • Antivirus included
  • Server backup included
  • Labour included
  • Annual technology review and planning session

© 2021, Optimal Computer Systems.